Returns & Exchanges
At Big Agnes, we stand by the quality of our gear and offer a 30-day return policy for all unworn apparel and unused equipment in its original packaging. If your purchase doesn't meet your adventure needs, we are here to help with a seamless return process.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return request process.
Pack Your Gear
Securely pack the items in their original packaging, ensuring all tags are attached, and affix the shipping label to the outside of the box.
Receive Your Refund
Drop the package at any authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing